atvikastjórnun
Atvikastjórnun, also known as incident management, is a process used within organizations to respond to, manage, and resolve unplanned interruptions to services or reductions in the quality of a service. The primary goal of atvikastjórnun is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations. This involves a structured approach to identifying, recording, categorizing, prioritizing, diagnosing, resolving, and closing incidents.
Effective atvikastjórnun relies on clear communication channels, well-defined roles and responsibilities, and established procedures. When an
Once a resolution is found and services are restored, the incident is formally closed, and a review