Yhteisöasiakkaista

Yhteisöasiakkaista refers to a concept in the Finnish public sector where various institutions and services collaborate to provide citizens with comprehensive and integrated services. This approach aims to improve the efficiency and effectiveness of public services by sharing resources, expertise, and information among participating organizations.

The idea of yhteisöasiakkaista was first introduced in the mid-2000s as part of a broader reform effort to modernize and rationalize public services in Finland. The concept is built on the principle of shared services, where multiple public agencies collaborate to provide a range of services to citizens, often under a single brand or interface.

Yhteisöasiakkaista involves the development of joint service platforms, which allow citizens to access various services and information through a single portal or interface. This can include services offered by local governments, healthcare services, social services, and other public agencies. By sharing resources and expertise, participating agencies can improve the quality and reach of their services, while also reducing costs and improving user experiences.

Examples of yhteisöasiakkaista initiatives in Finland include the development of joint service platforms for social services, healthcare services, and education. These platforms aim to provide citizens with easy access to a range of services and information, while also promoting coordination and cooperation among participating agencies.