Webhelp

Webhelp is a global leader in customer experience (CX) management. The company offers a range of outsourcing services designed to enhance customer interactions across various channels. Founded in 2000, Webhelp has grown significantly and now operates in numerous countries worldwide.

The core business of Webhelp revolves around providing outsourced customer support, sales, and technical assistance to a diverse clientele. They utilize a blend of human agents and advanced technology to deliver these services. Their offerings include inbound and outbound call handling, email support, chat services, and social media engagement.

Webhelp aims to help its clients improve customer satisfaction, build brand loyalty, and drive revenue growth. They focus on understanding client needs and tailoring solutions to meet specific business objectives. The company invests in training and development for its employees to ensure high-quality service delivery.

In addition to traditional contact center operations, Webhelp also provides specialized services such as fraud detection, quality assurance, and data analytics to support its clients' customer experience strategies. Their global presence allows them to serve multinational corporations and adapt to local market nuances. The company is committed to innovation and continuously explores new technologies to optimize customer interactions.