Waitthat

Waitthat is a digital platform designed to estimate and manage customer wait times in service environments that operate with queues. It is intended to help both customers and businesses minimize time spent waiting and to improve perceived service efficiency.

The system collects data from multiple sources, including live queue length indicators, check-in timestamps, appointment schedules, and anonymized user-reported wait times. It uses statistical models and machine learning to predict current and near-future wait times and to generate recommended actions for staff, such as where to allocate resources or when to invite guests to wait remotely.

Waitthat provides real-time estimated wait times displayed to customers through a mobile app or web portal, optional virtual queueing, notifications when the wait changes or when a table is ready, and integration with reservation, point-of-sale, and staff scheduling systems. It also offers analytics dashboards, occupancy planning, and reporting to help managers optimize operations.

Waitthat is used by a range of businesses, including restaurants, clinics, retail services, and entertainment venues. It supports both on-site queue management and off-site line management, enabling customers to join a virtual queue remotely and to receive updates.

As with any data-driven system, wait estimates depend on data quality and completeness. Privacy, consent, and data security are important considerations, and systems should comply with applicable regulations. The accuracy of predictions may vary by environment and seasonality.