VorOrtSupport

VorOrtSupport is a label used in the tech service industry to denote on-site technical support. The name fuses the German phrase vor Ort with the English word support, signaling purpose with location-based assistance. It is not a single organization but a generic term that can refer to any provider offering on-site services.

Core offerings typically encompass installation, configuration, diagnostics, repair, maintenance, calibration, and parts replacement performed at the customer's location. Some providers also include preventive maintenance programs, site surveys, asset management, and end-user training.

Delivery relies on a network of mobile technicians and dispatch operations. Technicians travel to sites using company vehicles and portable tools, often supported by remote diagnostics, mobile apps, and real-time ticketing. Service level agreements and inventory management are common features.

Applications span IT infrastructure, industrial equipment, medical devices, and commercial electronics, among others. The goal is to minimize downtime, ensure compliance with manufacturer specifications, and extend asset lifecycles. Business models vary from time-and-materials to managed services contracts and preventive maintenance plans.

See also field service management, remote support, maintenance contracts, and service level agreements.