Teleperformance

Teleperformance is a French multinational company that provides customer service, back-office, and digital transformation services. Founded in 1987 by Jean-Paul Gaillard, the company has its headquarters in Paris, France. Teleperformance operates in over 130 countries and employs approximately 250,000 people worldwide. The company is listed on the Euronext Paris stock exchange and is a component of the CAC 40 index.

Teleperformance's services are primarily offered to multinational corporations, including those in the technology, finance, and retail sectors. The company provides a range of services, such as customer support, technical support, billing and collections, and data management. Teleperformance also offers digital transformation services, including artificial intelligence, machine learning, and automation solutions.

The company's business model is based on a hybrid model, combining onshore and offshore operations. This allows Teleperformance to offer cost-effective solutions to its clients while maintaining high-quality service standards. The company has a strong focus on innovation and has invested heavily in technology to improve its services and processes.

Teleperformance has a strong commitment to corporate social responsibility. The company has implemented various initiatives to promote diversity, equality, and sustainability. Teleperformance also supports various charitable organizations and has a strong focus on employee well-being and development.

In recent years, Teleperformance has faced criticism for its labor practices, including allegations of poor working conditions and low wages. The company has responded to these criticisms by implementing various reforms to improve its working conditions and employee benefits. Despite these challenges, Teleperformance remains a major player in the global customer service and back-office services market.