Takuukorjaus

Takuukorjaus refers to the repair of a product or service that is covered by a warranty. In Finland, consumer protection laws mandate that sellers provide a warranty for goods sold, typically for a period of two years. This warranty covers defects that existed at the time of purchase, even if they become apparent later.

When a defect arises within the warranty period, the consumer has the right to request a warranty repair from the seller or manufacturer. This repair should be carried out without causing significant inconvenience to the consumer and within a reasonable timeframe. If a repair is not possible or cannot be completed successfully, the consumer may be entitled to a replacement, a price reduction, or even a refund.

The process of takuukorjaus usually begins with the consumer contacting the seller or authorized service center to report the issue. The seller will then assess the problem to determine if it falls under the warranty terms. If so, arrangements will be made for the product to be repaired. Consumers should retain proof of purchase, such as a receipt or invoice, as this is crucial for claiming warranty services. It is important to note that damage caused by misuse, accidents, or normal wear and tear is generally not covered by the warranty.