Surtiteln

Surtiteln is a telecommunications service that provides real-time captioning for phone calls. It is designed to assist individuals who are deaf or hard of hearing in participating in phone conversations. When a user makes or receives a phone call through Surtiteln, a live communication assistant listens to the conversation and types what is being said. This typed text is then displayed on the user's device, such as a computer, smartphone, or tablet, allowing them to read the conversation as it happens.

The service typically works by routing the call through Surtiteln's platform. The communication assistant, a trained professional, acts as an intermediary. They receive the audio from the caller, transcribe it, and then transmit the text to the user. Similarly, when the user speaks, their voice is sent to the assistant who then speaks the words to the other party on the call. This process enables a two-way conversation, bridging the communication gap created by hearing loss.

Surtiteln aims to improve accessibility and independence for its users. It allows for participation in a wide range of phone-based activities, from personal calls with family and friends to professional interactions and customer service inquiries. The technology relies on the skill of human transcriptionists to ensure accuracy and clarity in real-time, differentiating it from automated captioning services. Availability and specific features may vary depending on the provider and the user's location or subscription plan.