Störungshilfe

Störungshilfe is a German compound noun formed from Störung (disturbance, fault) and Hilfe (help). It designates services or processes that address disruptions across diverse sectors. The term is not tied to a single organization; rather, it is used as lay language for support that aims to restore normal operation or access to services.

In information technology and telecommunications, Störungshilfe describes incident reporting, triage, troubleshooting, and remediation efforts that restore systems after faults or outages. In industrial, electrical, and public-service contexts, it also refers to maintenance, fault repair, and outage management. In social or public services, it may denote support for individuals experiencing disruptions to daily life or access to care.

Typical components include a reporting channel (hotline or ticket system), initial triage, remote diagnostics, escalation, on-site assistance, repair or replacement, and documentation for accountability and service levels.

The term is commonly used in German-speaking organizations as part of broader service management frameworks, such as ITIL-aligned help desks, or as a generic description in manuals and policies.

Because it is not an official designation, usage varies by sector and region; specific contexts may prefer terms like Störungsdienst or Kundendienst.