Schalterzeiten

Schalterzeiten is a term used in German-speaking contexts to denote the hours during which service counters (Schalter) are open to the public for direct customer service. They apply to banks, post offices, government offices, and other facilities that provide counter-based assistance, and they may differ from the general business hours or from online/self-service access.

A typical Schalterzeiten schedule lists days and times when counter staff are available, often including a mid-day break. Common formats include weekly patterns such as Montag–Freitag 08:30–12:00 und 13:30–16:00, Samstag 09:00–12:00, with Sonntag geschlossen. In many branches there are variations, for example shortened hours on Fridays, limited services on Saturdays, or extended hours on certain days. Public holidays may result in closures or alternate opening hours. Some counters require appointments for specialized services.

Where to find the information: Schalterzeiten are usually posted at the entrance, displayed on the institution’s website, and shown in digital appointment systems. Shown times indicate when customers can access counter services; online conveniences and self-service options may be available outside these times.

Relation to other terms: Schalterzeiten are distinct from Öffnungszeiten, which describe the overall operating hours of an establishment, including non-counter areas. The concept may be complemented by terms like Terminvereinbarung (appointment booking) and Kundenservice. Etymology: Schalter means counter or teller, Zeiten means times. The term is common in banks, post offices, and administrative offices.