SLAvaatimuksia
SLAvaatimuksia refers to the requirements of a Service Level Agreement (SLA). A Service Level Agreement is a contract between a service provider and a client that defines the level of service expected from the provider. SLAvaatimuksia are the specific, measurable, achievable, relevant, and time-bound (SMART) criteria that detail what constitutes acceptable service performance. These requirements typically cover aspects such as uptime, response times for support requests, resolution times for issues, and performance metrics like latency or throughput.
The purpose of defining SLAvaatimuksia is to ensure clarity and accountability between both parties. They provide