Returbeskyttelse

Returbeskyttelse, or return protection, is a concept used in Nordic and European consumer contexts to describe policies, warranties, or protections that facilitate or guarantee the return of goods and refunds to the buyer. Such protection can be provided by retailers, marketplaces, or payment providers, and may exist as legally mandated rights or voluntary offers.

Typical elements include a cooling-off period after purchase during which the buyer can return items without penalty; coverage of return shipping costs; refunds of the purchase price (sometimes excluding fees); and requirements regarding item condition and original packaging.

Eligibility and exclusions vary by jurisdiction and provider. Common conditions include a proof of purchase, a specified timeframe (for example 14 to 30 days), and limitations on used or opened items, perishable goods, or customized products.

Return protection can help buyers shop with confidence and reduce purchase hesitation, while imposing costs or risk on sellers or platforms, which may implement restocking fees or restrictions to deter abuse.

In practice, returbeskyttelse may be embedded in consumer protection law, electronic commerce regulations, or offered as a benefit by credit card networks or online marketplaces.

See also: consumer protection, return policy, cooling-off rule, warranty, e-commerce.