Reklamationsabläufe
Reklamationsabläufe, also known as complaint processes or claims procedures, refer to the structured methods and steps a company follows when a customer expresses dissatisfaction with a product or service. These processes are crucial for customer retention, service improvement, and maintaining a positive brand reputation.
A typical Reklamationsablauf begins with the customer initiating contact, usually through a designated channel such as
Based on the assessment, the company determines appropriate remedial actions. These can range from offering a
Finally, the Reklamationsablauf concludes with the implementation of the agreed-upon solution and a follow-up to ensure