Reklamasjon

Reklamasjon is a Norwegian term that refers to a formal complaint or claim made by a consumer to a seller or service provider regarding a faulty product or unsatisfactory service. It is a legal right that allows consumers to seek a remedy when goods or services do not meet the agreed-upon standards or implied expectations. This right is primarily governed by the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven) and the Norwegian Consumer Services Act (Forbruvertjenesteloven), which outline the consumer's rights and the seller's obligations.

A reklamasjon typically arises when a product is defective, does not match the description, or a service is not performed correctly. The consumer must notify the seller about the defect or deficiency within a reasonable time after discovering it. Generally, the timeframe for making a reklamation is considered to be two months from the date the defect was or reasonably should have been discovered. However, there is usually a statutory maximum period, often five years for consumer purchases and two years for services, within which a claim can be made.

When a valid reklamation is made, the consumer is entitled to a remedy. The primary remedies include repair, replacement, a price reduction, or cancellation of the contract (ångring) and a refund. The choice of remedy may depend on the nature of the defect and the specific circumstances. The seller is typically given the opportunity to rectify the issue, and if they fail to do so, or if the defect is significant, the consumer can pursue other options. If an agreement cannot be reached directly with the seller, consumers can seek assistance from consumer advocacy groups or the Consumer Complaints Board (Forbrukerklageutvalget) for dispute resolution.