Rückgaberecht

Rückgaberecht, also known as the right of return, is a consumer protection law that grants customers the ability to return goods purchased under certain conditions. This right is particularly prevalent in distance selling, such as online purchases, mail order, or telephone sales, where the consumer cannot inspect the product before buying. In many jurisdictions, consumers have a statutory period, often 14 days from receiving the goods, during which they can declare their intention to return the item without needing to provide a reason.

The product must typically be returned in its original condition, unused, and with all accompanying accessories and packaging. If these conditions are met, the seller is obligated to refund the purchase price, including any initial shipping costs. However, the consumer usually bears the cost of returning the item unless the seller has failed to provide proper information about the right of return or if the goods are faulty.

There are exceptions to the Rückgaberecht. These often include goods that are custom-made, perishable, or have been unsealed after delivery, such as hygiene products or software. Businesses are required to clearly inform consumers about their right of return and the conditions under which it can be exercised. Failure to do so can extend the return period for the consumer. The specific regulations and scope of the Rückgaberecht can vary significantly depending on the country and its consumer protection laws.