Parasuraman

Parasuraman is an Indian surname and given name used by people in India and among the Indian diaspora. The name appears across various professional fields, including business, academia, and engineering. It is associated with families and individuals who speak Indian languages and live in South Asia or abroad.

The most widely cited bearer of the name in scholarly literature is A. Parasuraman, a marketing scholar who helped develop the SERVQUAL framework for measuring consumer perceptions of service quality. SERVQUAL, introduced in collaboration with Valarie A. Zeithaml and Leonard L. Berry in 1988, identified five dimensions of service quality: reliability, assurance, tangibles, empathy, and responsiveness. The model has been widely used to diagnose gaps between customer expectations and perceptions and to guide improvements in service organizations across diverse industries.

Beyond this notable attribution, individuals named Parasuraman have contributed to fields such as management, engineering, and technology, reflecting the name’s presence within Indian communities and the global diaspora. The surname is recognized in academic and professional contexts, though specific achievements vary by person. As with many Indian names, Parasuraman encompasses a range of identities and careers rather than a single, uniform origin or occupation.