Palveluväylän
Palveluväylä, meaning "service channel" or "service path" in Finnish, refers to a conceptual framework and practical implementation for organizing and delivering public services in a more integrated and citizen-centric manner. It aims to break down traditional silos between different government agencies and service providers, creating a seamless experience for individuals and businesses seeking assistance. The core idea is to understand the user's needs or life events and then connect them to the relevant services across various public sector entities, rather than requiring the user to navigate multiple, separate systems.
The development of Palveluväylä often involves digital platforms and shared data models that allow different systems