Palveluorientaation
Palveluorientaatio, often translated as service orientation or service-mindedness, refers to an attitude and approach focused on meeting the needs and expectations of customers or clients. It encompasses a set of behaviors, values, and a mindset that prioritizes the delivery of excellent service. This orientation is crucial in many professional settings, particularly in customer-facing roles, but also within organizations to foster internal cooperation and efficiency.
At its core, service orientation involves understanding what the customer or recipient desires and then actively
Organizations that cultivate a strong service orientation tend to benefit from increased customer satisfaction, loyalty, and