Palautustiedot

Palautustiedot is a Finnish term used to describe information related to the return of goods, services, or related transactions. In e-commerce, retail, and logistics contexts, palautustiedot cover the data needed to authorize, process, and track a return, as well as the information communicated to the customer about how the return will be handled.

Common elements of palautustiedot include the order number, product identifier or SKU, purchase date, reason for return, item condition, chosen return method (e.g., mail-in, in-store), return authorization numbers, shipping or return labels, and the status of the refund or credit. Additional information may include proof of purchase, photos of the item, and contact details for the customer. The data are used to determine eligibility for return, calculate refunds or exchanges, restock inventory, and analyze patterns such as return rates or common causes of returns.

Data handling and privacy are central to palautustiedot. Since personal data may be involved, processing must comply with applicable privacy laws and regulations (for example, GDPR in the European Union). Data should be stored securely, accessed on a need-to-know basis, and retained only as long as necessary for processing the return and for any follow-up obligations. Customers typically have rights to access, correct, or request deletion of their personal return data.

See also: returns policy, reverse logistics, privacy and data protection.