Orderuitval

Orderuitval, letterlijk "order dropout" in Dutch, is a metric used in supply chain management to describe the share of customer orders that cannot be fulfilled as promised due to stockouts or production issues. It reflects failures in the order-to-delivery process and affects service level.

Measurement: The orderuitval rate is typically calculated as the number of unfulfilled, canceled, or partially fulfilled orders in a reporting period divided by the total number of orders received in that period. It is distinct from backorders, which are delayed but eventually fulfilled, and from OTIF (on-time and in-full) performance.

Causes: Common causes include stockouts, inaccurate forecasting, long supplier lead times, production stoppages, quality rejects, capacity constraints, and processing errors. External factors such as demand volatility or transportation disruptions can also contribute.

Implications: High orderuitval reduces revenue, increases customer dissatisfaction, raises backorder and expediting costs, and can lead to higher inventory carrying costs or penalties for service-level agreements. It also signals misalignment between demand planning and supply capability.

Management: Reducing orderuitval involves improved demand forecasting and capacity planning, safety stock and buffer management, closer supplier collaboration, lead-time reduction, better order promising and substitutions, and end-to-end visibility of orders and inventory. In practice, it is monitored alongside related metrics such as fill rate and OTIF.