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A quality management system, or QMS, is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. It helps coordinate and direct an organization's activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. The development and implementation of a QMS is a strategic decision for an organization. It can provide a framework for managing its processes and improving customer satisfaction by consistently meeting customer requirements.

Key components of a QMS often include a quality policy, quality objectives, a quality manual, process documentation, records, and procedures for internal audits, corrective actions, and management reviews. The specific structure and elements of a QMS can vary depending on the industry, the size of the organization, and the chosen standard or framework, such as ISO 9001. The goal is to establish a systematic approach to managing quality throughout the entire organization, from product design and development to production, delivery, and customer service. Effective implementation leads to improved operational efficiency, reduced waste, better decision-making, and enhanced customer loyalty.