Külastuskogemus
Külastuskogemus refers to the overall experience a person has when visiting a place, service, or event. It encompasses all interactions and perceptions from the moment of planning the visit to the post-visit reflection. This includes aspects such as the ease of access, the quality of customer service, the physical environment, the product or service offered, and the emotional impact of the experience.
The concept is widely applied in fields like tourism, retail, hospitality, and event management. A positive