Konsumentupplysningen

Konsumentupplysningen is a national consumer information service in Sweden that provides free, impartial guidance to consumers on their rights and obligations in relation to purchases of goods and services, contracts, warranties, and remedies. The service aims to improve consumer knowledge and help individuals navigate disputes with sellers and service providers. It is operated primarily by the Swedish Consumer Agency (Konsumentverket) with support from other public authorities.

The service offers general information via its website, telephone guidance, and email inquiries. It publishes guides and answers on common topics such as refunds and returns, distance selling and e-commerce, product safety, credits and loans, and how to file complaints. Its information is intended as non-binding and does not constitute legal advice; for specific disputes, consumers may be guided toward relevant authorities, ombudsrådgivning, or legal avenues such as consumer councils or court processes.

Konsumentupplysningen is part of Sweden's consumer protection framework and contributes to informed decision-making and fair marketplace practices by making consumer law accessible to the public.