Konsumentverket

Konsumentverket, or the Swedish Consumer Agency, is a Swedish government agency responsible for promoting consumer interests and ensuring a well-functioning, safe market. Its mandate includes informing consumers about their rights, guiding businesses on compliance with consumer legislation, and supervising aspects of the market related to consumer protection and product safety.

The agency provides impartial information and advice to consumers about purchases, services, debt, advertising, and online transactions. It also supervises compliance with key consumer laws and works to identify and address misleading marketing, unfair contract terms, and unsafe products. When problems arise, Konsumentverket offers guidance and can coordinate with other authorities and consumer bodies to help resolve issues and, where appropriate, pursue enforcement actions in line with Swedish law.

In international affairs, the agency participates in European Union and other international forums on consumer protection and cross-border commerce, sharing guidelines and coordinating responses to cross-border consumer complaints.

The agency is based in Stockholm and maintains a website with information on consumer rights, how to file complaints, and practical advice for both consumers and businesses. It publishes reports, guidance, and educational material to support informed decisions in the marketplace and to strengthen overall consumer protection in Sweden.