Kliendipoolselt

Kliendipoolselt is an Estonian term that translates to "from the client's perspective" or "client-side" in English. It is frequently used in business, marketing, and customer service contexts to emphasize the importance of understanding and addressing the needs, expectations, and experiences of the end user or customer.

The concept of kliendipoolselt involves a shift in focus from the internal operations or product features of a company to how these elements are perceived and interacted with by the client. It encourages businesses to adopt a client-centric approach, where decisions are made and strategies are developed with the primary goal of enhancing customer satisfaction and loyalty.

Applying a kliendipoolselt viewpoint means actively seeking feedback from clients, analyzing customer behavior, and anticipating future needs. It can influence product development, service design, marketing campaigns, and overall business strategy. For instance, a company might re-evaluate its website's user interface from a kliendipoolselt perspective to ensure it is intuitive and easy to navigate for all users. Similarly, customer support processes are often examined and refined to provide a more positive and efficient experience for the client. Ultimately, embracing the kliendipoolselt approach is seen as a key factor in achieving sustainable business success by building strong and lasting relationships with customers.