Gainsights
Gainsight is a company that provides a customer success platform. Their software aims to help businesses manage and grow their customer relationships by providing tools for customer data analysis, proactive engagement, and retention management. The platform integrates data from various sources, such as CRM, product usage, and support tickets, to offer a comprehensive view of each customer's health. This allows companies to identify at-risk customers and take action to prevent churn, as well as to find opportunities for expansion and upsell.
The core functionalities of Gainsight's platform include customer health scoring, which assigns a risk or success