FAQid
FAQid is a conceptual framework and toolset for organizing frequently asked questions by assigning unique identifiers to each entry. By mapping questions to stable IDs, FAQid aims to improve retrieval accuracy, consistency across documents, and interoperability between knowledge bases, help centers, and automated agents.
In a FAQid model, each item comprises an identifier, the question text, a canonical answer, and metadata
Implementation typically involves a structured database or ontology, with APIs (REST or GraphQL) to create, read,
Common use cases include customer support portals, product documentation, onboarding guides, and internal knowledge management. Benefits
Challenges include maintaining accuracy as information changes, avoiding fragmentation when multiple similar questions exist, and ensuring
See also: FAQ, knowledge base, taxonomy, ontology, content management system.