ExceptionManagement
Exception management is the practice of detecting, diagnosing, and responding to anomalies and errors in software systems and business processes to minimize impact on availability, integrity, and performance. It encompasses the entire lifecycle from detection to remediation and learning, and it is applied across software development, IT operations, and business process management.
Exceptions can be technical faults or process deviations. They are classified as recoverable, which can be
Core activities include monitoring and detection, triage and classification, remediation or graceful degradation, validation of recovery,
Governance and instrumentation support exception management: structured logging, metrics, alerting, runbooks, and postmortems. Integrating exception management
Key performance indicators include mean time to detect, mean time to acknowledge or resolve, error rate, and