Evernorth

Evernorth is a health services brand and platform created by the American health insurer Cigna to unify its healthcare services and technology offerings. Introduced in 2020, Evernorth serves as an umbrella for a broad portfolio of health services, including the pharmacy benefits management business Express Scripts and related digital health, data analytics, and care-management capabilities. The platform is designed to coordinate care across payers, providers, and patients and to simplify the consumer experience within the U.S. health system.

Evernorth operates as a distinct brand within Cigna, enclosing a range of services such as pharmaceutical benefits management, medical utilization management, care coordination, and digital health tools. Its aim is to deliver integrated solutions for employers and health plans by combining technology, data, and health services under a single platform.

History and context: The Evernorth platform emerged after Cigna's 2018 acquisition of Express Scripts, consolidating the combined health services assets into a unified offering. Since its launch, Evernorth has sought to expand through partnerships and product development that enable more seamless navigation of medical and pharmacy benefits, as well as expanded analytics and consumer engagement capabilities.

Impact and scope: Evernorth's services target improved care coordination, better outcomes, and cost management for employers and health plans in the United States, with a focus on integrating benefits administration, digital tools, and care management across the healthcare continuum.