Asiakaspolkukarttaa
Asiakaspolkukartta is a type of customer journey map that provides a visual representation of a customer's interactions with a company. The map is used to illustrate the customer's experience at every stage, from initial contact to after-sales support. The goal of the customer journey map is to help companies understand their customers' needs, preferences, and pain points.
The customer journey map is typically created by identifying the key touchpoints that a customer has with
By analyzing the customer journey map, companies can identify areas where they are meeting their customers'
Asiakaspolkukartta is a Finnish term that translates to "customer touchpoint map". It is a widely used concept