Asiakaskokemuspäällikkö
Asiakaskokemuspäällikkö, often translated as Customer Experience Manager, is a professional responsible for overseeing and improving the overall experience a customer has with a company's products, services, and brand. This role involves understanding customer needs and expectations at every touchpoint of their journey, from initial contact to post-purchase support.
The primary objective of an Asiakaskokemuspäällikkö is to foster customer loyalty and satisfaction by identifying areas
Key responsibilities often include developing customer experience strategies, mapping customer journeys, implementing new customer service initiatives,