Asiakaskatoon
Asiakaskatoon is a Finnish term that translates to "customer journey" in English. It refers to the entire experience a customer has with a company or brand, from their initial awareness of a product or service to their final interaction and beyond. This encompasses all touchpoints, both online and offline, where a customer engages with a business.
Understanding the asiakaskatoon is crucial for businesses seeking to improve customer satisfaction and loyalty. It involves
By analyzing the asiakaskatoon, companies can gain insights into customer behavior, motivations, and expectations. This information