Asiakakkuuspäällikkö
Asiakaskokemuspäällikkö, often translated as Customer Experience Manager, is a professional responsible for overseeing and improving the overall experience a customer has with a company's products, services, and brand. This role involves understanding customer needs and expectations at every touchpoint of their journey, from initial contact through to post-purchase support and ongoing engagement.
The primary goal of an Asiakaskokemuspäällikkö is to foster customer loyalty and satisfaction by identifying pain
Key responsibilities often include developing and executing customer experience strategies, setting customer service standards, training staff