Achannel

Achannel is a company that provides a platform for businesses to manage their customer communications. Their service aims to unify various communication channels, such as email, SMS, chat, and social media, into a single interface. This allows customer service agents to handle inquiries from different sources without needing to switch between multiple applications.

The core functionality of Achannel revolves around a centralized inbox where all customer interactions are logged and organized. The platform offers tools for team collaboration, allowing agents to assign conversations, share notes, and track the status of customer requests. It also includes features for automation, such as predefined responses and routing rules, to streamline workflows and improve response times.

Achannel caters to businesses of various sizes, from small startups to larger enterprises, looking to enhance their customer support operations. The company emphasizes improved efficiency and a better customer experience as key benefits of its unified communication approach. They offer integrations with other business tools to further enhance their platform's utility. The company's services are primarily delivered through a cloud-based software model.