þjónustuleiðir
þjónustuleiðir, often translated as service channels or service pathways, refers to the various methods and points of contact through which an organization provides its services to customers or clients. These channels can be physical, digital, or human-operated, and their effectiveness significantly impacts customer satisfaction and operational efficiency.
Common examples of þjónustuleiðir include physical locations like branch offices or service centers, telephone hotlines, email
The goal of implementing well-defined þjónustuleiðir is to ensure customers can access the information, support, or