ügyfélértékelésekben
Ügyfélértékelésekben, or customer satisfaction surveys, are tools used by businesses to gather feedback from their customers about their products, services, or overall experience. These surveys typically consist of a series of questions designed to measure various aspects of customer satisfaction, such as product quality, service quality, and overall satisfaction. The primary goal of ügyfélértékelésekben is to identify areas for improvement and to understand what customers value most.
There are several types of customer satisfaction surveys, including:
1. Post-Purchase Surveys: These are sent to customers after they have made a purchase or used a
2. Follow-Up Surveys: These are sent after a longer period to assess long-term satisfaction and identify any
3. Net Promoter Score (NPS) Surveys: These ask customers how likely they are to recommend the business
The results of ügyfélértékelésekben can be analyzed to identify trends, common issues, and areas of excellence.