Ångerrättens

Ångerrättens refers to the right of withdrawal in Swedish consumer law. It concerns purchases made at a distance, or contracts concluded outside a seller’s regular premises, such as online orders or door-to-door sales. The rules are primarily laid down in the Distansavtal och avtal utanför affärslokaler, which implements the European Union directive on consumer rights. The purpose is to give consumers time to reconsider a purchase and to protect them from pressure when buying without seeing the product in person.

A consumer normally has a cooling-off period of 14 days to cancel the contract after receiving the goods or concluding a service agreement. To exercise the right, the consumer must clearly inform the seller of their decision to withdraw, using a message or, in some cases, a standard withdrawal form. The withdrawal can be made within the specified period, and the consumer should then return the goods in a manner consistent with the seller’s instructions.

If the withdrawal is valid, the seller must reimburse all payments made by the consumer, including the cost of standard delivery. The consumer typically bears the cost of returning the goods unless the seller has agreed to cover it or failed to inform the consumer of the obligation. Reimbursement should occur within a defined timeframe after the withdrawal or after the returned goods are received.

There are exceptions to the right of withdrawal. Sealed goods that cannot be returned for health or hygienic reasons, customized or clearly personalized items, perishable goods, and digital content that has begun to be supplied with the consumer’s consent are among the typical exclusions. The exact scope is governed by Swedish law and guidance from the Swedish Consumer Agency.