viðskiptavinahæfileika
Viðskiptavinahæfileika, often translated as customer-centricity or customer-savviness, refers to a business's ability to deeply understand and effectively serve its customers' needs and desires. It involves a strategic approach where the customer is placed at the core of all business decisions, from product development and marketing to sales and customer service. This goes beyond mere customer satisfaction; it's about anticipating needs, building lasting relationships, and creating value for the customer in every interaction.
Businesses that cultivate strong viðskiptavinahæfileika typically possess a comprehensive understanding of their target audience. This knowledge
The benefits of prioritizing viðskiptavinahæfileika are numerous. It can lead to increased customer loyalty, higher retention