servicerückruf
A servicerückruf, often translated as a service recall or customer service callback, is a process initiated by a company to contact customers who have previously used their services. This contact is typically made to gather feedback, address potential issues, or inform them about new offerings or updates. The primary goal of a servicerückruf is to enhance customer satisfaction and loyalty by demonstrating a commitment to ongoing support and improvement.
Companies may implement a servicerückruf for various reasons. It can be part of a quality assurance program
The method of contact in a servicerückruf can vary. It might involve a phone call from a