reklamaatiopyyntö

A reklamaatiopyyntö is a formal request made by a consumer or business to a seller or service provider to address a defect or issue with a product or service. In essence, it is a complaint lodged when something purchased or received is not as expected or agreed upon. The term is Finnish and directly translates to "complaint request" or "claim request."

The purpose of a reklamaatiopyyntö is to seek a remedy for a faulty product or unsatisfactory service. Common remedies sought include repair, replacement, price reduction, or cancellation of the contract and a refund. It is a crucial step in consumer protection, allowing individuals to assert their rights when encountering problems.

To be valid, a reklamaatiopyyntö typically needs to be made within a reasonable time after the defect is discovered, and often within a specified warranty period. It should clearly describe the product or service in question, the nature of the defect or problem, and the desired resolution. While not always legally required to be in writing, a written reklamaatiopyyntö, such as an email or letter, provides documented proof of the complaint and its contents, which can be beneficial if further action is needed. Many businesses have specific procedures or forms for submitting reklamaatiopyyntöjä.