premessages

Premessages are short, automated communications sent to users before a primary message or interaction. Their primary purpose is to set expectations, provide context, or guide the user. For instance, a premesssage might inform a user that a live chat agent will be with them shortly, or that an important email contains detailed instructions. They can also be used to confirm that a user's request has been received and is being processed.

These messages are often brief and appear on screen or in a separate notification. They are designed to be quick and informative, preventing confusion or frustration by giving users advance notice of what to expect. In customer service, premessages are common to manage wait times and assure customers that their query is being attended to. In other digital contexts, they might precede a software update notification or a survey request. The effectiveness of a premesssage relies on its clarity, conciseness, and timeliness, ensuring it serves its intended purpose without overwhelming the user.