postloop

Postloop is a web-based platform that provides customer service solutions. It connects businesses with a global network of remote customer service agents who can handle various tasks such as email support, chat support, and social media moderation. The company focuses on providing flexible and scalable solutions for businesses looking to outsource their customer service operations.

The platform allows businesses to recruit, train, and manage their remote agent teams. It offers tools for communication, performance tracking, and quality assurance. Postloop aims to make outsourcing customer service more accessible and efficient for companies of all sizes. Their model often involves matching businesses with agents based on specific skill sets and availability, ensuring that customer inquiries are handled promptly and effectively.

Postloop also emphasizes the training and development of its agents. They provide resources and guidelines to ensure agents are well-equipped to represent client brands and meet customer expectations. The company operates on a model that allows businesses to scale their customer support capacity up or down as needed, offering a cost-effective alternative to traditional in-house support teams. Businesses can typically set their own service level agreements and performance metrics, which Postloop's platform helps monitor.