palvelutasosopimusta
Palvelutasosopimus, or Service Level Agreement (SLA), is a contract between a service provider and a customer that defines the level of service expected from the provider. It specifies the metrics by which the service is measured, as well as remedies or penalties should the agreed-upon levels not be achieved. SLAs are common in various industries, particularly in information technology and telecommunications, but are also used in facilities management, logistics, and customer support.
Key components of an SLA typically include a description of the services to be provided, performance standards,
The purpose of an SLA is to set clear expectations and ensure a mutual understanding of the