palvelumuotojen
Palvelumuotojen is the genitive plural form of palvelumuoto, a Finnish term used to refer to the different forms or models through which a service can be delivered. In service design, public administration and business, palvelumuotoja describe the various channels, methods and arrangements used to provide a service to customers or citizens. The concept emphasizes that a single service can be offered in multiple forms, depending on user needs and context.
In practice, palvelumuotoja include digital services such as verkkopalvelut and mobiilipalvelut, face-to-face service points, telephone or
The notion is central in service design and public sector reform, where analyzing palvelumuotojen helps allocate
Etymology and usage: palvelumuotojen derives from palvelu (service) and muoto (form) with the genitive plural suffix