palveluluettelon
Palveluluettelon is Finnish for the service catalog in IT service management. It refers to a formal, organized listing of IT services that an organization makes available to its customers, users, or business units. The service catalog is typically a subset of the broader service portfolio and is the customer-facing portion, describing services that are live and ready for request or use.
Entries include: service name, description, service owner, how to request, support model, and service levels. It
Purpose and use: The catalog helps users discover and compare services, standardizes offerings, and simplifies requesting
Relationship to other concepts: The service catalog is part of the service portfolio; other elements include
Governance: Responsibility lies with service owners and service managers, who ensure accuracy, update content, and manage