palveluluettelon

Palveluluettelon is Finnish for the service catalog in IT service management. It refers to a formal, organized listing of IT services that an organization makes available to its customers, users, or business units. The service catalog is typically a subset of the broader service portfolio and is the customer-facing portion, describing services that are live and ready for request or use.

Entries include: service name, description, service owner, how to request, support model, and service levels. It may also show availability, pricing or chargeback, dependencies, and prerequisites. The catalog is commonly accessible through an online portal or searchable database.

Purpose and use: The catalog helps users discover and compare services, standardizes offerings, and simplifies requesting and provisioning. It provides visibility into what is offered, what is required to obtain it, and what the expected support looks like. For the organization, it supports governance, budgeting, and change management by maintaining a current view of live services.

Relationship to other concepts: The service catalog is part of the service portfolio; other elements include services in development or retired services that are not currently offered. In Finnish IT governance, Palveluluettelon is aligned with ITIL concepts and used as the customer-facing view of service delivery.

Governance: Responsibility lies with service owners and service managers, who ensure accuracy, update content, and manage lifecycle changes.