palveluketjuiksi
Palveluketjuiksi is a Finnish term that translates to "service chains" or "service processes." It refers to the interconnected series of activities and actors involved in delivering a service to a customer. This concept is widely used in service management, operations, and business process analysis. A service chain outlines the sequence of steps, touchpoints, and responsibilities from the initial request or need for a service to its final fulfillment and any subsequent support.
Understanding service chains is crucial for optimizing service delivery, identifying bottlenecks, and improving customer satisfaction. By
Key elements within a service chain can include customer interaction points, internal operational processes, external suppliers