leveringskansen

Leveringskansen is a concept used in logistics and supply chain management to describe the probability that an order will be delivered within a specified delivery window. It combines elements of reliability, lead time, and stock availability to express the likelihood that a shipment reaches the customer on time. The concept is used by retailers, logistics providers, and manufacturers to set customer expectations, design delivery promises, and align inventory and transportation planning.

Measurement and calculation typically express leveringskansen as a service level or probability, for example 95 percent for next-day delivery. It is calculated as the number of orders delivered within the promised window divided by the total number of orders in a given period. The metric can be computed for individual routes, customer segments, or product families and may apply to different delivery windows, such as same-day, next-day, or standard two-day services.

Factors influencing leveringskansen include demand variability, stock availability, supplier and carrier reliability, transit times, customs clearance for international shipments, weather, and holidays. Improving leveringskansen involves increasing safety stock where appropriate, enhancing demand forecasting, optimizing the distribution network, and establishing clear service-level agreements with carriers. Real-time tracking and responsive operations can also raise the practical level of on-time delivery.

Limitations should be acknowledged: leveringskansen is a probabilistic measure and does not guarantee performance. It depends on data quality and may vary across customer segments and product groups. In practice, it supports planning, pricing, and communications about delivery reliability.