kuluttajansuojamääräykset

Kuluttajansuojalaki, or the Consumer Protection Act, is Finnish legislation designed to safeguard the rights of consumers in their transactions with businesses. This act aims to ensure fair trading practices and provides consumers with remedies in case of faulty goods or services, misleading advertising, or unfair contract terms.

The law covers a wide range of consumer transactions, including the purchase of goods, provision of services, and digital content. It sets out requirements for product safety, information disclosure, and the right to cancel certain contracts. For instance, consumers typically have a 14-day cooling-off period for distance selling contracts, such as online purchases.

Key provisions of the Kuluttajansuojalaki address issues like defects in purchased items, requiring sellers to repair, replace, or refund faulty products. It also deals with unfair commercial practices, prohibiting businesses from using deceptive or aggressive tactics. Furthermore, the act provides guidelines for the terms and conditions of contracts, ensuring they are not unreasonable or disadvantageous to the consumer.

Enforcement of the Consumer Protection Act is overseen by various authorities in Finland, including the Consumer Authority (Kilpailu- ja kuluttajavirasto). Consumers can seek advice and assistance from consumer advisors and, if necessary, pursue legal action to uphold their rights under the act. The legislation is periodically updated to adapt to evolving market conditions and new forms of commerce.