kaugmüügitehingud

Kaugmüügitehingud refer to contracts concluded between a seller and a consumer under an organized distance selling scheme, without the simultaneous physical presence of both parties, and where, until the conclusion of the contract, only one or more means of distance communication are used. This definition encompasses a wide range of commercial activities conducted online, by phone, or through mail order. The key element is that the consumer makes the purchasing decision and concludes the contract remotely, without the opportunity to physically inspect the goods or services beforehand.

The legal framework for distance selling aims to protect consumers by providing them with specific rights and ensuring transparency. These rights typically include the right to information before the contract is concluded, detailing aspects such as the seller's identity, the main characteristics of the goods or services, the total price including all taxes, delivery costs, and the right of withdrawal. The right of withdrawal allows consumers to return goods or cancel services within a specified period, usually 14 days, without having to provide a reason.

Sellers operating distance selling schemes have obligations to provide clear and accurate information to consumers. They must also ensure that the goods or services delivered conform to the contract. Consumers, in turn, are generally obligated to pay for the goods or services and return any items if they exercise their right of withdrawal, following the seller's instructions. The regulations surrounding kaugmüügitehingud are designed to foster trust and facilitate safe remote commerce by balancing the interests of both consumers and businesses.