kasutuskontaktid
Kasutuskontaktid, also known as contact points or touchpoints, refer to the various interactions a customer has with a company throughout their customer journey. These interactions can occur across multiple channels, including in-store, online, social media, and customer service. Effective kasutuskontaktid are crucial for building customer loyalty, enhancing brand perception, and driving business growth.
In the context of customer experience, kasutuskontaktid are designed to provide value to customers by addressing
Managing kasutuskontaktid involves understanding the customer's journey and ensuring that each interaction is consistent, relevant, and